Who we are
Our website address is: https://soundofgaia.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
Terms & Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to www.SOUND OF GAIA.com (store of SOUND OF GAIA.com or SOUND OF GAIA.com) indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com)
SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) reserves the right at any time after receipt of your order to accept or decline your order for any reason. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
Customers give authority for their order to be left unattended at their delivery address unless otherwise stated by the customer in the comments field. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) reserves the right to change your shipping method in these cases.
The delivery times provided by SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) are 14-28 working days and these are estimates only. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Refunds & Returns
Returns on only defective items must be in condition as received, and unused. We recommend sending returns via registered post as we do not accept responsibility for lost items. Customer must contact SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) before any returns or exchanges are accepted. Promo codes cannot be applied to exchanges. Returns must be made within 1-14 working days. Exchange requests are subject to availability of stock. Should your product request be unavailable a refund will be provided. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Kindly note there is no refund on any of the digital download media throughout the sound of gaia.com website and its purchases.
Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) will not pay to return these items to you.
Please see our Returns Policy for more details.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) cannot accommodate all address change requests.
SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars unless stated otherwise.
If notified before goods have been dispatched, or by the supplier SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) can accommodate order cancellations. If items have been shipped, SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Purchases of digital download media is Final and cannot be cancelled once checkout has been made. We have provided a free sample audio track wherever possible for pre purchase decisions.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) is not responsible for the operation of or content located on or through any such site.
PayPal Express Checkout
Customers choosing to checkout with PayPal Express will automatically have their order shipped (no signature required) unless bulky. The order will be shipped to the address selected in your PayPal account. Once the order has been shipped SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) cannot alter your delivery address or shipping method. SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) will accept no responsibility for an incorrect address supplied.
Promotions & Gift Cards
› Promotions, discounts and promotional codes (collectively “Promotions”) are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) does not issue rain checks for items that run out of stock.
› SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) can, at its sole discretion, extend or terminate a Promotion at any time.
› SOUND OF GAIA (store.SOUND OF GAIA.com or SOUND OF GAIA.com) has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
› All promotional spend levels and discounts are in Australian Dollars (AUD) unless stated otherwise.